Shipping policy
Thank you for shopping with us! We want to ensure that your shopping experience is as smooth as possible, so here are the details of our shipping policy:
Processing Time
Orders are typically processed and shipped within 1 business day of receiving the order. Orders placed on weekends or public holidays will be processed on the next business day.
Processing times are estimates only and may vary during busy periods, product launches, or promotional events.
Estimated Delivery Times
Estimated delivery times (after dispatch):
- Australia: 1–5 business days
- New Zealand: 4-7 business days
- United States: 5-9 business days
These are estimates only and not guaranteed delivery timeframes.
Pre-order Items
For items that are currently out of stock but available for pre-order, please note that they require additional time to be shipped. Pre-order items typically take 2-6 weeks to be shipped. We will keep you updated on the progress and estimated shipping date of your pre-order.
Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a confirmation email with the tracking number. You can monitor its progress using the provided tracking information.
Multiple Items
If your order contains a combination of in-stock and pre-order items, we may ship the in-stock items separately to ensure you receive them as quickly as possible. You will not incur additional shipping charges for split shipments on the same order.
Delivery Times
Estimated delivery times will depend on the shipping method you choose and your location. Please refer to the carrier's estimated delivery times for more information.
Shipping Delays
Delivery timeframes are estimates only and are not guaranteed. Delays may occur due to shipping carriers, weather events, customs processing, peak periods, or other factors outside our control.
We are not responsible for shipping delays once the order has been dispatched.
Incorrect Shipping Address
It is the customer's responsibility to ensure the shipping address is correct at the time of ordering. If an incorrect address is provided and the order has already been shipped, we are not responsible for lost or misdelivered parcels.
If a parcel is returned to us due to an incorrect or incomplete address, additional shipping fees may be required to resend the order.
Lost or Damaged Parcels
If your parcel is lost or damaged in transit, please contact us so we can lodge an investigation with the shipping carrier.
We are not responsible for parcels marked as delivered by the shipping carrier. However, we will assist where possible to help locate the parcel.
Risk of Loss
All items purchased from us are made pursuant to a shipment contract. This means that risk of loss and title for items pass to you once the order has been handed to the shipping carrier.
International Shipping
We offer international shipping to select countries. International shipping times and fees may vary, so please review the shipping options during checkout for details specific to your region.
International Shipping, Customs and Import Duties
For international orders, customers are responsible for any customs duties, import taxes, VAT, or other fees imposed by their country.
We are not responsible for customs delays, import fees, or packages that are held, delayed, or seized by customs authorities.
Shipping costs are non-refundable for international orders.
If you have any further questions or require assistance with your order, please don't hesitate to contact our customer support team at support@cuhairskin.com.au. We're here to help make your shopping experience enjoyable and hassle-free.
Thank you for choosing us to shop with. We appreciate your business!